Terms of Use

Terms of Use

GENERAL

The use of the web pages and services of www.stromeco.gr by the visitor / user presupposes his unconditional agreement with the following terms of use, which apply to all content contained on its website. Therefore, the visitor / user must carefully read these terms before using the services of the website and if he does not agree, he must not use the services and their content. The visitor / user is kindly requested to check the content of the terms of use for possible changes. The continued use of www.stromeco.gr, even after any changes means the unconditional acceptance of these terms by the visitor / user.

1. GENERAL TERMS

The website www.stromeco.gr includes the online store of the company with the distinctive title " STROM ECO " and the name "PETROU TAKIS" (TIN: 112511156, DOY: IOANNINON, G.E.M. : 017418515000). The company's headquarters are located in Ioannina and at the address 3rd km Ioannina - Athens.

This e-shop enables both our customers and all internet users to be informed immediately about the products offered by our company, as well as to make their purchases electronically.

2. INTELLECTUAL PROPERTY

All content on the Website (e.g. programs, information, data, trademarks, logos, photographs, graphics, designs and any other distinctive features of all digital files) and online store services entered are the intellectual property of STROM ECO and are protected by Greek, EU and international copyright and industrial property laws.

None of this information on our website may, in whole or in part, be sold, copied, reproduced, modified, transmitted, reposted and / or distributed, in any way or by any means, unless the The Company consents in writing to the following.

It is forbidden to mislead the public in any way about the real owner of the content of this website.

3. PERSONAL DATA PROTECTION

3.1 General

The company STROM ECO, is responsible for the processing of personal data of the visitor / registered user and controls the processing of his data on the web pages of services www.stromeco.gr.

For the processing of your data as described below, STROM ECO relies on the following legal bases:

  • Execution of contract: In order for the visitor / registered user-client to complete his orders at www.stromeco.gr it is necessary to process the personal data that he provides during his registration and the registration of his order in the registration form of the order and the recording of its transactions.
  • Legal interests: The processing of personal data is essential for the improvement of STROM ECO's services (processing of statistical and non-identifiable data), fraud detection as well as for the safeguarding of STROM ECO's legitimate interests.
  • Consent: Registered users are invited to give their explicit consent for the following processing purposes: sending informational / promotional messages and the analysis of their consumer behavior (profile) exclusively based on automated processing.

3.2 Information, editing and editing purposes

STROM ECO informs the visitor / registered user and the visitor / registered user acknowledges that they are aware of the following:

a) Processing of Personal Data: STROM ECO will process the personal data of the visitor / registered user-client, as they are declared by him during the creation of his account and in his order in the data entry form, in order to complete the specific order through our online store. Furthermore, if the visitor / registered user has given the relevant consent, STROM ECO will be able to process his personal data for the sending of commercial informative and promotional messages and / or for the compilation of the purchasing profile of the customer-customer and the improvement of his management. of its customer base and the operation of its online store www.stromeco.gr.

b) Electronic Orders, Type of Personal Data and Processing Purposes:

b.1) Basic editing

The user / customer has the option to choose 2 ways in order to complete an online order and declare his personal data:

1. As a visitor: In this case the personal data of the visitor / customer will be kept in the files of STROM ECO until the completion of his specific order, with the exception of only the transaction data for tax purposes and their processing will be exclusively for the execution of the contract. for sale.

2. As a registered user of the online store: In this case the customer / user has created a user account in our online store and his personal data will be stored in the company files until he requests their deletion. The user / client can change or correct his data at any time by logging in to his account at www.stromeco.gr with his username and password.

In order to carry out any transaction through the online store (www.stromeco.gr) of STROM ECO and to place orders of the company's products, the following are required:

  • the full name
  • the shipping address of the products and the postal code of the area
  • the billing address of the order (in case it is different from the shipping address)
  • invoicing details (in case payment by invoice has been selected, additional details such as Company Name, Profession, Tax Office and Tax Identification Number will be requested)
  • the mobile and landline number
  • the customer's email address.

In the event that a product is requested to be delivered to a third party other than the visitor / registered user, the latter acknowledges that he / she will have the full responsibility for the information and the full consent of the person designated as the recipient, for the notification of of his personal data to the company STROM ECO for the sole purpose of delivery to it, of the relevant products and assumes full responsibility for any claims of this person against STROM ECO.

Credit card details are not stored in the company's storage media during the transaction but are entered directly into the secure environment of the partner Alpha Bank which has undertaken the routing of the cards.

The purpose of the basic data processing is the execution of the contract and the completion of the specific order, the communication with the user-customer and the sending of informational messages concerning the stages of the processing of the order, the provision of clarifications related to the order and In general, the information about purchases made, the delivery of the order at the customer's choice, the confirmation and identification of the customer in any necessary case and the information about the existing stock at www.stromeco.gr. The visitor / registered user is informed that the provision of the above mandatory personal data as well as the details of his transactions are necessary and constitute a prerequisite for the correct execution of the order contract and delivery of products and services. For this reason, the consent of the user-client is not required for this specific processing.

Every customer-user who uses www.stromeco.gr is informed that his personal data concerning the receipt, execution and delivery of an order as well as questions regarding purchases, products and services of STROM ECO and orders at www.stromeco .gr will be processed for the purpose of customer service both by the competent employees of STROM ECO and by the third party recipients and / or those performing the processing on its behalf in the context of the execution of an order. These third parties are transport companies, individual or group shipping companies, internet and e-commerce service providers and customer service centers with which STROM ECO cooperates and which are subject to the special strict data processing conditions agreed with STROM EC as Head of Processing. STROM ECO requires its employees, the maintainers of its website, as well as its third party partners to take all necessary technical and organizational measures (including appropriate policies and procedures to prevent the disclosure of personal data of visitors / registered users). -customers who process and have and implement procedures for the management and processing of personal data in a lawful manner and protect them in accordance with the GCC.).

No other processing or transmission of customer data will be done by STROM ECO and its online store (www.stromeco.gr) except for the processing under b.2 below for which STROM ECO has received the prior consent of the customer-users or if required by law or a competent supervisory or judicial authority.

b.2) Treatments that require consent

b.2.1) In order to send to the registered user-client commercial informative and promotional messages from STROM ECO and www.stromeco.gr the registered user / customer must have previously given his explicit consent.

The purpose for this processing of the data of the registered user - client is the sending of commercial promotional messages of STROM ECO and / or its third partners to the registered user-client, the provision of special offers and discounts of www.stromeco.gr , the availability of new or alternative products, the communication of publications of www.stromeco.gr.

You have the opportunity to revoke this consent at any time and not receive such communications from www.stromeco.gr by sending your request via e-mail to [email protected].

b.2.2.) STROM ECO also informs its registered user / customer that it can process his personal data and conduct research to improve its services to registered users / customers. As part of this process, STROM ECO has the ability to record their needs, to take the necessary actions to promote its appropriate products and services, in order to improve the management of its customer base and to promote its products. In order for registered users / customers to receive personalized offers and updates based on the purchases they have made in the online store of the company, they must give their consent for the analysis of their consumer behavior (profile compilation) based exclusively on automated processing. of the following data generated by the client's transactions:

  • Products purchased at www.stromeco.gr
  • Frequency of visits to www.stromeco.gr
  • Products he has put in his cart or in the list of favorites at www.stromeco.gr
  • Demographics stated at www.stromeco.gr
  • Years of stay as a registered user at www.stromeco.gr
  • Participate in promotions
  • Expenditure incurred during the purchase at www.stromeco.gr
  • Order history at www.stromeco.gr

The purpose of this specific processing is the optimization of the shopping experience of the registered users-customers, their personal reward, the communication of products and services tailored to the needs of the customer base of STROM ECO, the receipt of personalized offers by the registered users-customers as well as the invitation to participate, as well as the invitation to participate, with reward or not, in surveys for the design of the STROM ECO website, for the evaluation of market trends and for the evaluation of products and services based on the markets that it has perform.

The visitor / registered user-client is informed that his / her personal data may be processed by STROM ECO even without his / her consent in case of fulfillment of its obligations under law, such as when the relevant data is requested by the tax and banking authorities in the context of audits or the competent supervisory and judicial authorities.

c) Data Recipients: For the data necessary to serve each of the above processing purposes and within the responsibilities of each recipient, the recipients of the registered user-client data are or may be:

Details:

For the right of access and correction / completion of personal data, the company provides the opportunity to registered users-customers of www.stromeco.gr to view, correct / fill in their personal data through their personal account at www. stromeco.gr in the section "Account Details" and "Shipping Addresses".

For the right of portability of personal data, the company provides the possibility to the registered users-clients to receive their personal data and / or to transfer them to another controller, by submitting a written request to the email address [email protected].

Every registered user-client is informed that he has the right to withdraw his consent for any processing of his data he has given his consent to www.stromeco.gr.

In case of exercise of one of the above mentioned rights of the registered user-client, STROM ECO will take every possible measure for the satisfaction of the request within (1) one month from its submission. In this case, the registered user-client is informed that the minimum necessary from his personal data will be kept, in order to safeguard the legal interests of the company.

e) Retention Time of Personal Data: The data of the user-client visitor will be maintained and processed by STROM ECO until the completion of his specific order.

The data of the registered user-client will be retained and processed until the registered user-client requests the deletion of his account or, for any processing of his data based on his consent, until he declares the withdrawal of his consent for the purposes of providing STROM ECO services. Nevertheless, some necessary personal data concerning its transaction relations with STROM ECO as well as the information, consent and withdrawal of the member's consent for the processing of his data will remain as information for the registered user-client to ensure the proof of legality. the processing of its data by STROM ECO and the safeguarding of the legal claims of the parties.

f) Special Category Data: The member is informed that STROM ECO does not collect or require the disclosure of sensitive personal data (special category data) for the needs of www.stromeco.gr.

To exercise his rights, the member can contact STROM ECO, calling 2651002733 or sending an e-mail to [email protected].

In any case, every registered user-client, as a subject of personal data, has the right to submit a question to STROM ECO on the way of processing and protection of his personal data and if he does not consider that he is satisfied with its answer he has the right to complain to the competent supervisory authority (Personal Data Protection Authority).

STROM ECO declares that no other use of the personal data of the visitor / registered user will be made for purposes other than those mentioned in this policy without prior notice and, where necessary, consent.

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The processing of personal data is done in accordance with the provisions of the General Regulation of Personal Data Protection (GKPD 2016/679), any more specific national and European legislation for certain areas, the current Greek legislation for the protection of personal data, as well as for the protection of personal data and privacy in the field of electronic communications (Law 3471/2006, as applicable) and the decisions of the Personal Data Protection Authority (APDP)

4. SECURITY

  • The SSL (Secure Sockets Layer) protocol is now the global standard on the Internet for authenticating websites to network users and for encrypting data between web users and web servers. An encrypted SSL communication requires that all information sent between a client and a server be encrypted by the sending software and decrypted by the receiving software, thus protecting personal information when transmitted. In addition, all information sent over the SSL protocol is protected by a mechanism that automatically detects whether the data has changed during the transfer.

The SSL certificate for www.stromeco.gr has been issued by the certification company Let’s Encrypt Authority X3.

In addition, personal security is the password you give when you become a registered user of www.stromeco.gr. In order to present any of your personal information, the username and password must first be given. For this reason, you must keep these items safe so that they do not fall into the hands of others. We also advise you to create a password using symbols along with alphanumeric characters.

Finally, it should be noted that credit card details are not stored in the company's storage media during the transaction but are registered directly in a secure environment of the partner bank Alpha Bank, which has undertaken the routing of the cards.

All transactions you make through www.stromeco.gr are governed by International and European law, which regulates issues related to e-commerce as well as the Law on Consumer Protection (Law 2251/1994), which regulates issues related to distance selling.

Your transactions in our online store are protected by modern security systems that guarantee a secure trading environment.

5. MARKETABLE ITEMS - AVAILABILITY - FEATURES

The products for sale, their features, prices and available stock, are located at www.stromeco.gr and are accessible to all. Users can search for more information about each product by clicking on the product icon.

STROM ECO guarantees the timely information of the customers about the availability or not of the products, but does not bear any responsibility for their availability. STROM ECO makes every effort every day to provide all the required information for each product (technical characteristics, prices, etc.). However, in order to reduce any errors, we would recommend that before any completion of your purchase, you contact us in cases where the prices or any other product feature is beyond the usual and reasonable.

The prices of the products available through the website www.stromeco.gr correspond to the current prices that are valid in the physical stores of the company STROM ECO. At specific intervals, special offers and discounts may be offered, as part of STROM ECO's promotional activities, which may differ between the physical stores and the website www.stromeco.gr and may apply to different products.

The listed prices include VAT (24%), while the online store www.stromeco.gr reserves the right to adjust prices without having to inform the consumer public.

6. PRODUCT ORDER AND CONSUMER PROTECTION

Orders through the online store www.stromeco.gr are concluding distance selling contracts, which are governed by the legal framework of Law 2251/1994 (as it is in force today) of the amendments referred to in Presidential Decree 131/2003 ( Government Gazette A '116 / 16.05.2003) and in the decision 31619 Government Gazette 969 / 22.3.2017 as well as the adaptation of the Greek legislation to the Directive 2011/83 / EU of the European Parliament and of the Council of 25 October 2011, regarding the rights of amending Council Directive 93/13 / EEC and Directive 1999/44 / EC of the European Parliament and of the Council and repealing Council Directive 85/577 / EEC and Directive 97/7 / EC of the European Parliament and of the Council, published in the Official Journal of the European Union, number L 304 of 22.11.2011 as it entered into force on 13/06/2014.

The user has the right to conclude a valid order through the online store, if he is legally competent in compliance with the provisions of the Greek Civil Code (if he has reached the age of eighteen and is not in legal assistance regarding the conclusion of a sales contract). / p>

7. WITHDRAWAL / RETURN

If you are a natural person (consumer) and your purchase is for personal use and not for the service of your individual activity, then you have the right to withdraw within 14 calendar days, returning the product to us. The right of withdrawal is valid as long as the product is in its original condition and the return is made with your own means and costs within 14 calendar days from the day of withdrawal (either you return it or you send it by a carrier). Once the return is approved, we will refund you in full the price you paid for the purchase, in the same way you paid it.

Terms and conditions for exercising the Right of Withdrawal: The right of withdrawal can be exercised within fourteen (14) calendar days from the receipt of the product so that it is considered timely and does not need any additional justification from you.

In case of valid exercise of the right of withdrawal, the condition for the return is that the product is in its original condition, that the packaging is intact and that all accessories, any gifts, accompanying products and materials are included.

Exceptions to the Right of Withdrawal: The Right of Withdrawal does not apply to cases that are exempt from current legislation and case law, such as products made for you to your own specifications (dimensions, colors, etc.), services already performed, products not eligible for return for health reasons once unsealed etc.

In case the reason for your return concerns a mistake of the company, we undertake to bear the cost of returning the product, provided that the return has been made with the transport company that we will indicate to you.

8. NOMIMH WARRANTY

Product sellers are required to guarantee consumers that their products comply with the relevant sales contract for a period of two years after delivery of the product.

Therefore, if you are a consumer (according to Directive 1999/44 / EC and Law 2251/1994 "Consumer Protection", as in force after its amendments) and your product has a defect that existed at the time of delivery and appears within two years of delivery of the product, you have the right to request:

Free repair or replacement of the product within a reasonable time and at your own expense

Adequate price reduction or your withdrawal from the contract if the product could not be repaired or replaced or if the product could not be repaired or replaced within a reasonable time.

Unless otherwise proved, any non-compliance which occurs within six months of delivery of the product is presumed to exist at the time of delivery, unless this presumption is incompatible with the nature of the good or the nature of the non-compliance. p>

The 2-year legal warranty is not affected in any way by the commercial warranty offered by the manufacturer of the product in question.

For more information on your rights, you can visit European Consumer Centers .

9. MODIFICATION / CANCELLATION OF ORDER

Modification or Cancellation of your order is possible if it is submitted within one (1) working day from its confirmation. In this case, contact us by phone at 26510 02733 or send a message to [email protected].

10. VARIOUS

Force majeure: If for reasons of force majeure (eg bad weather, strikes, etc.) it is not possible to deliver the products to you within the specified time we will inform you via e-mail, in order to let us know if you wish, under these circumstances, the completion of your order. STROM ECO bears no responsibility for any situation beyond its own fault and will do what is humanly possible for your best service.

Modification of the present terms: www.stromeco.gr reserves the right to modify or renew the terms and conditions of transactions

11. COOKIES

STROM ECO adheres to a strict policy for the protection of the privacy of the visitors of the website www.stromeco.gr more about which you can read here. With this note we provide you with more information on how we use "cookies" as well as other automated means in order to collect specific information about the visitors of our websites, such as the number of visitors to our websites as well as our most visited websites. , via any browser and device used. By gathering this information, we learn how to better tailor our websites and our advertising to visitors.

Cookies and other Automated Data Collection Tools

Cookies are small text files that are stored on each of your devices using any browser, whenever you visit a website. We may use cookies to inform us for example, if you have visited our website in the past or if you are a new visitor as well as to help us identify features of our website, which you may be more interested in. Cookies can enhance your web experience by storing your preferences as you visit a specific website.

IP addresses and URLs

An IP address is a unique locator used by certain electronic devices to locate and communicate with each other over the Internet. When you visit our websites, we can see the IP address of the device you used to connect to the Internet. This information

we use it to determine the general geographical location of the device and to understand from which geographical areas the visitors of our website come. We may use this information to change the way our website is presented to improve your visit.

The URL (Uniform Resource Locator) is a unique locator or address for every medium on the web and is essentially the

address of the webpage you are visiting. We will use this information to see which websites have traffic as well as how you navigate our website.

Which Cookies do we use?

We use the following cookies on our websites:

Absolutely necessary cookies

The absolutely necessary cookies are essential for the proper functioning of the website, they allow you to browse and use its functions, such as access to safe areas, registration forms, favorites list, use the shopping cart and for security reasons. These cookies do not recognize your personal identity. Without these cookies, we can not offer effective operation of our website.

Performance and analysis cookies

These cookies collect information about how visitors use the site, which pages they visit most often, and whether they receive error messages from web pages. These cookies collect aggregate, anonymous information that does not identify a visitor. They are used exclusively to improve the performance of a website and allow us to collect information about the use you make of our websites, including the content you select when you browse our websites, in order to measure the effectiveness and interaction of consumers with website as well as improve our pages over time. These cookies may be provided to us by third party analytics tools but are used only for the purposes related to our websites.

Our company, in order to provide the best possible quality of services to the consumer, uses the Skroutz Analytics service. Through this service, anonymous usage statistics are published on Skroutz.gr, while the data obtained through this service are covered by the privacy policy of Skroutz.gr, which can be found at https://www.skroutz.gr/privacy.

Targeting / Advertising Cookies

These cookies are used to provide content that best suits you and your interests. They can be used to send targeted advertising / bids, limit ad impressions, or measure the effectiveness of an ad campaign. These cookies may be used to remember the websites you have visited to determine which online marketing channels are most effective and allow us to reward external websites and affiliates who have referred you to us.

How can you disable the use of cookies?

In case you wish to enable or disable the use of cookies from your browser settings.

12. CODE OF ETHICS

The operation of the store is governed by the use of the applicable Code of Conduct. You can read more information here .

Consumer rights to complain through the electronic dispute resolution platform:

According to Directive 2013/11 / EC, which was incorporated in Greece with JM 70330/2015, the possibility of electronic settlement of consumer disputes with the Alternative Dispute Resolution (ADR) procedure is now provided in its entirety. The European Union. If the customer has the status of a consumer (ie a natural person acting outside the professional capacity) and has any problem with a purchase made from our Website, he can initiate the ADR process through the single all-union platform for electronic dispute resolution (platform ADR) available at https : //webgate.ec.europa.eu/odr/main/index.cfm? event = main.home.chooseLanguage .